Claim services are essential. We know that a claim never occurs on a predictable schedule, or our team of claim experts is available 24 hours a day, 365 days a year. In the event of a claim, losses are reported by the tenant through the National Claims Reporting Line at (800) 628-0250, then press 2 to reach the Customer Care Team. A representative will take the loss report and assign an adjuster. Losses can also be faxed to (800) 399-4734. You will need to provide the policy number as well. For a theft claim, a Police Report will be required.
If you are going to fax the claim, please complete the attached Proof of Loss Form, Claim List for Personal Property and Statement of Loss along with the Police Report of the claim involves a theft.